The Confident Carer Service believes in good customer service and we strive for excellence.

Complaints – We accept that occasionally things can go wrong. If you are unhappy with any element of the service that you receive, we would like you to complain to us. We can try to put things right, sometimes we can only explain ourselves but we want to learn from the feedback we receive and use it to make improvements to our services.

Compliments – As a charity, we are committed to recognising individual achievements, whether that is from a member of staff or a volunteer. We therefore encourage positive feedback, and undertake to ensure recognition for individuals or groups where there is an indication that we have delivered excellent service to our customers.

Please make your comments known to us by:

Please complete the form and post or hand it in to reception at The Disability Resource Centre, Poynters House, Poynters Road, Dunstable, LU5 4TP

  • Telephone: Please call 01582 470900 and a member of staff will complete the form for you and send you a copy in the post or by email.

Comments

The Confident Carer Service believes in good customer service and we strive for excellence.

Complaints – We accept that occasionally things can go wrong. If you are unhappy with any element of the service that you receive, we would like you to complain to us. We can try to put things right, sometimes we can only explain ourselves but we want to learn from the feedback we receive and use it to make improvements to our services.

Compliments – As a charity, we are committed to recognising individual achievements, whether that is from a member of staff or a volunteer. We therefore encourage positive feedback, and undertake to ensure recognition for individuals or groups where there is an indication that we have delivered excellent service to our customers.

Please make your comments known to us by:

Please complete the form and post or hand it in to:

The Confident Carer Service
The Disability Resource Centre
Poynters House
Poynters Road
Dunstable, LU5 4TP

  • Telephone: a member of staff will complete the form for you and send you a copy in the post or by email. 018582 470900

See also – COMPLAINTS POLICY 2015